Sunday, July 23, 2006

Relay for Life and Exploits!

SL as a Game, Sorta

Linden Lab loves to play this game called, "Let's release a patch right before a major release!"

They played it before SLCC last year, before the third anniversary party this year, and they played it again with Relay for Life this week. Now, sometimes they luck out and sometimes they don't. This time they had problems.

Fortunately for me, my interview with NY1 News somehow got done in the 2 hour window between when Linden Lab finished patching Wednesday, and when the grid totally got shut down later that day. Then it was down all Wednesday evening until something like 8 or 9 PST when RFL was putting finishing touches on everything. Then last night, apparently people figured out how to have access to move any object that you can sit on. Ouch! So, grid's still down, supposed to be up any minute.

Reiteration:

If Linden Lab wants to beat out other Metaverses, the outages have to stop. The only way you can make reasonably sure that this happens is if every single patch has more than 3 or 4 days to preview it. I don't mean "just the major patches". I mean every single patch, excepting the occaisional "OMG Emergency Fix!".

This is whether Linden Lab considers it trivial or not. Time and time again Linden Lab takes stances on patches like, "Oh, it's a no-brainer that we're doing XYZ" where XYZ can be a radical change to Second Life due to consequences unforeseen to Linden Lab.

Lindens are busy working, not playing

And that's actually a problem. Every Linden I talk to is up to their ears in work, and so the truth is even Philip is quoted saying, "I wish I had time to play in Second Life more, but my job gets in the way." How then are Lindens supposed to know what really goes on in Second Life and the real issues? I talk to Lindens who aren't aware of certain changes or major trends in Second Life.

Suggestion: Mandate Play Time

That's right, Philip. If you're reading this, please consider what I say. Mandate that Linden Lab employees are required to, while being paid on the clock, to spend a certain amount of time each week just exploring on an alt. Track the time on a board in the office. If people don't meet their requirements, pull them off whatever they are doing until it's done. I believe employees need to constantly be in touch with the products and customers.

I'm pretty sure I'm borrowing this idea from some places that I've read; I know I've heard of companies doing this before. And yes, I realize they're supposed to be doing it regardless in their free time, but we've already quoted you having a problem with that, and I doubt you're the only one.

Back To The Relay

So, the Relay sported a ton of people. I ran about 10 laps, which I racked up 8 just testing the Running Assist script I made - thanks to Jerry for that idea, where people can run and still be able to talk with their friends at the same time.

I'm really happy that something like the SL Relay for Life exists. I love that the American Cancer Society is reaching to virtual communities for support, and in the post-Katrina world, numbers show that Internet donations are much, much less expensive to obtain than mailers or phone call drives. This is the future, people, expect more of it!

6 comments:

Hal9k Andalso said...

The term that Microsoft and other companies use is "eating your own dogfood", that internally you use the products you're developing to the greatest extent possible to ferret out bugs and issues.

Also, I don't know if you got a chance to listen to the last SecondCast with Phillip, but I believe he mentioned that their "QA people" were committed to getting everything into Preview prior to release.

Obviously, this isn't a panacea (for the reasons you mentioned) but it's a good start.

Menno ophelia said...

Great post Hiro!!

Torley said...

Your post made me cry, Hiro--even more. I've been crying all day, sitting in the corner. I've just had such an emotional day trying to sort myself out personally and professionally and figure out where I am in First and Second Life. My blog is down right now so I couldn't post there... but what you said evokes memories of when I first came to SL, and how I didn't know what would yet happen, but how I was so very happy to be here. So very grateful, and full of joy for the future, despite all the pain and suffering that comes our way.

I never want to be out of touch. I want to be connected. If others feel hurt, I want to feel that way too, so I can always do my best to help. I'm only one person, but inworld is such a focus... and I'm going to let other Lindens know what you wrote.

Thank you.

Hiro Pendragon said...

Hal,

Yeah, that was one of the examples I was thinking of, but couldn't name specifically. I think Google has areas in the offices set up for people to just chill out at any time, thinking that great ideas come when smart people are not stressed by work, or perhaps it's like reading that book for school - you'd be more motivated the very same book if it were for fun and not on a deadline.

Menno,

Muchas thanks.

Torley,

Thanks so much for your words. I respect and admire you so much for your ability to speak what you feel, showing your vulnerable sides often.

I was thrilled when Linden Lab hired you because they *got it* exactly why what you do is important - and what I speak about in this blog is precisely that - you are immersed in the world and see it from a day-to-day use.

I was also thrilled because Linden Lab didn't pull an AOL. Power-users in Second Life wind up making money, not being exploited.

I suppose I could do an entire entry on your being hired, Torley! There's the fact that everyone knows who you really are - something only that can be said now about one other Linden, and two former Lindens.

It's that you were hired that really shows me that Linden Lab as a whole gets the whole scope of what they're doing. That's definitely not easy considering what the aim is. I wholly am for the success of Linden Lab because of it, and whenever I am critical, such as parts of this entry, it's only in the mind that I want them so badly to succeed.

p.s. All of my color-customizable items will *ALWAYS* have a magenta and neon green themed setting. :D

JeremyVaught said...

I liked this so much I blogged about! You can see my response at http://slpodcast.com/?p=45

Miss K said...

Great post Hiro - echoes many of the feelings I expressed in my post over here but does so in a much less long winded way than mine! :)

Kei Mars